Examination & scale
The routine six or twelve month check with a polish, plus bite and gum screening.
Family & restorative dentistry
Careful dentistry, explained before it starts.
We talk through what we can see, what can wait, and what it will cost — then you decide. No treatment is booked in the same breath as the diagnosis.
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Late & weekend chairs
Thursday evenings until 8pm and Saturday mornings, kept for people who can't take time off.
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Written estimates
Every plan goes home in writing, itemised, with the option of doing nothing for now.
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Nervous patients
Longer first appointments where we examine, explain and stop — no instruments beyond a mirror.
How a first visit runs
Three appointments' worth of worry, handled in one hour.
Most people put off the dentist because they don't know what will happen once they sit down. Here is the exact shape of a first visit at Prism Crest.
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01 / Talking
Ten minutes before the chair
We sit down properly first: what's bothering you, what happened at your last practice, how you feel about needles, and what you want your teeth to be able to do.
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02 / Looking
A full examination, narrated
Teeth, gums, bite, jaw joints and soft tissues, with X-rays only where they change the answer. We describe what we find as we find it, and show you on screen.
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03 / Deciding
A plan in order of urgency
You leave with a written plan split into what needs attention now, what we'll watch, and what is purely optional — plus the cost of each part before anything is booked.
Treatment index
What we do, who it suits, and how long you'll be in the chair.
Scan for the thing that brought you here. Chair times are typical for a single appointment; longer treatments are staged across visits.
Hygienist deep clean
For bleeding gums, tartar below the gumline, or anyone who has skipped a few years.
White fillings
Decay, chips and worn edges rebuilt in tooth-coloured composite and shade-matched.
Root canal treatment
When a tooth is abscessed or the nerve has died, and you'd rather keep the tooth than lose it.
Crowns, onlays & bridges
Heavily broken or root-treated teeth given a new biting surface made to measure.
Clear aligners
Mild to moderate crowding and relapse after old braces, reviewed every few weeks.
Whitening, supervised
Custom trays and professional gel used at home, after we confirm the staining will respond.
Children's check-ups
From the first tooth onward: counting, fluoride varnish, sealants and a ride in the chair.
Same-week urgent slots
Toothache, a lost filling, a broken front tooth or a crown that came off in food.
Not sure which line describes your problem? Describe it in your own words in the request form and we'll put you in the right appointment.
Comfort & anxious patients
If the dentist is the appointment you keep cancelling, start here.
A fear of dentistry is usually a fear of losing control of the appointment. So we hand the control over in specific, practical ways.
- A look-only first visit. Book an examination with nothing else attached. Nothing is treated on the day you first walk in.
- An agreed stop signal. A raised left hand means stop, and it means stop immediately, every time — not at a convenient moment.
- Numbing done slowly. Topical gel first, then anaesthetic delivered slowly and warmed, which is most of what makes an injection sting.
- Quiet appointments. First and last slots of the day are the calmest, with fewer people in the waiting room and no drilling next door.
- Breaks built in. Long appointments are booked with pauses already in the diary, so stopping is normal rather than a problem.
- Plain language, no telling off. We describe what we see and what it needs. Nobody here lectures you about the years you missed.
The care team
Two clinicians, and you choose who you see.
Small practice, same faces each visit. If you have a preference, say so in the form and we'll keep your appointments with them.
Principal dentist
Dr. Marisol Quay
Restorative work: rebuilding worn and broken back teeth, root canal treatment, and the long-term plans that keep a tooth rather than replace it. Marisol runs the Thursday evening clinic and takes most nervous-patient referrals from within the practice.
Dentist & aligner lead
Dr. Theo Hallam
Children's dentistry, cosmetic bonding and clear aligner cases, including relapse after teenage braces. Theo keeps the Saturday morning list and is usually the one who sees whole families in one booking.
Also in the building
Hygiene & reception
Our hygienist takes referred gum care and longer cleans, and the front desk handles records transfers from your previous practice so you don't have to chase them yourself.
Fees, plainly
You'll know the number before you agree to the treatment.
Dental costs feel unpredictable because they're usually quoted after the examination and in a hurry. Ours are quoted in writing, in advance, with the option to decline.
Itemised written plans
Each tooth, each procedure, each cost, on one page you take home. Where there is a cheaper reasonable option, it's listed beside the ideal one rather than left out.
A monthly care plan
Spreads check-ups, hygiene visits and X-rays across the year for a fixed monthly amount, with a reduction on most treatment. Cancel with a month's notice.
Staged & instalment work
Larger plans can be split over several months so you pay per stage. We'll tell you which parts are genuinely urgent and which can wait without getting worse.
Current fees are confirmed when we send your plan, and your estimate is honoured for three months.
Common questions
The things people email us before booking.
I haven't been to a dentist in years. Will I get a lecture?
No. Long gaps are common and usually have good reasons behind them. We examine, we tell you what we found in plain terms, and we build a plan in order of urgency. The first appointment is an examination only, so there's nothing to brace for.
Can you see children, and from what age?
Yes, from the first tooth. Early visits are deliberately uneventful: a count, a look, fluoride varnish if it's useful, and a go at raising and lowering the chair. Families can usually be booked back-to-back in one visit, and Saturday mornings are the easiest slot for school-age children.
How do I move my records from my old practice?
Mention your previous practice in the request form and sign a short consent at your first visit. We'll request your notes and recent X-rays directly, which often saves repeating images. You don't need to have left them before booking with us.
Something hurts now. How soon can I be seen?
We hold urgent slots every working day for pain, swelling, broken teeth and lost fillings or crowns. Say "pain" or "breakage" in the appointment type and describe when it started, whether it wakes you at night and whether anything is swollen — that tells us how quickly you need to be in.
Is dental treatment safe while I'm pregnant?
Routine examinations and hygiene visits are recommended rather than postponed, and gums often need more attention during pregnancy. Non-urgent elective work is generally scheduled for afterwards, and X-rays are only taken when they are necessary. Tell us in the notes and we'll plan accordingly.
What if I need to cancel or I'm running late?
Let us know as early as you can and we'll move the appointment at no charge; late cancellations are only a problem because the chair time goes unused. If you're running late, come anyway — we'd rather shorten the appointment or re-book than have you miss it entirely.
Do you only treat problems, or can I ask about how my teeth look?
Both, in that order. We stabilise anything that is actively damaging before cosmetic work, because bonding, whitening and aligners all last longer on healthy foundations. Cosmetic consultations are separate, unhurried appointments where we talk through what is realistic for your teeth.
Request an appointment
Tell us when suits and what's going on.
We reply with a confirmed time, who you'll be seeing, and how long to allow. Nothing is charged or committed at this stage.
- Describe it in your own words. You don't need the right dental term for us to book the right appointment length.
- Pick a window, not a slot. Give us the part of the week that works and we'll find the nearest fit.
- In pain? Choose the urgent option and we'll look at the same-day list first.